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Want it tomorrow, Jan. Choose One-Day Shipping at checkout. The settings for ROI applications range from small local governments to state governments, to major cities, and to national and federal programs. This book should interest anyone seeking to build accountability into various specific programs, including training, education, human resources, and community development initiatives.
Show more. Show less. Special Offers and Product Promotions Giving this item as a gift? If Amazon. Just choose the gift-wrap option when available at checkout, and let Amazon. Page of Start over. Phillips is a world-renowned expert on measurement and evaluation and developer of return-on-investment ROI , a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs.
ASTD Handbook: The Definitive Reference for Training & Development (2nd Edition) by Elaine Biech
He is the author or editor of more then 30 books focused on measurement and evaluation-and more than articles. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries aerospace, textiles, metals, construction materials, and banking. Phillips has served as training and development manager at two Fortune firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.
In , Phillips founded Performance Resources Organizations PRO , an international consulting firm that provides comprehensive assessment, measurement, and evaluation services for organizations. Today the center is an independent, leading provider of measurement and evaluation services to the global business community.
He leads the Phillips Center in Research and publishing efforts that support the knowledge and development of assessment, measurement, and evaluation. Phillips has undergraduate degrees in electrical engineering, physics, and mathematics from Southern Polytechnic State University and Oglethorpe University, a master's degree in decision sciences from Georgia State University, and a Ph.
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Most Helpful Customer Reviews. By John M. Format: Paperback. This book is from Jack Phillips' In Action series on measuring return on investment in human resources functions in an organization.
Return-on-Investment (ROI) Analysis of Education and Training in the Construction Industry
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Discusses: new screening process new selection system substitute drivers. Discusses: turnover reduction performance improvement programs turnover statistics. Discusses: data collection plan performance improvement programs turnover statistics. The Diversity Scorecard by Edward E. Good training bridges those gaps and impacts bottom line measurements like productivity gains, cost reductions and customer satisfaction levels as well as improvements in employee safety, morale and team building. Now that smart phone sales outpace the sale of standard cellphones, the next wave of employee learning is sure to feature mobile technology, giving employers the ability to present anytime, anywhere training tools to their employees.
As an added bonus, mobile learning maximizes the return employers receive from training investments. But to nail down the ROI of mobile learning, employers need to pay closer attention to the connections between employee training and business outcomes. Too often, ROI accounting focuses on efficiency rather than effectiveness.
Learning investments have no meaning unless they are connected to business goals and measured in terms of business metrics. Many employers evaluate training based on whether or not employees learned something new, retained the information or had, an enjoyable training experience instead of looking at how the training technology measurably impacted their business goals. To increase the effectiveness of training and training technologies, businesses need to adjust their thinking and focus on the behavioral changes, business results and bottom line outcomes that were created by the training.